FAQs

How much are the delivery charges?

This varies from location to location, for international and local we partner with DHL

We also offer a standard 7-day return policy for eligible items in case you need to make a return.

To return any items bought on sbbeauty.com.ng, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.

 

Are all items purchased online covered by warranty?

Products sold directly by SB BEAUTY are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

We also offer a standard 7-day return policy for eligible items in case you need to make a return.

To return any items bought on sbbeauty.com.ng, ensure the item is in line with the conditions in the Return Policy.

 

How will the delivery be done?

We process most of our deliveries through DHL Delivery Courier.

We recommend you pre-pay to sbbeauty.com.ng (via Paystack, ATM or cash deposit/transfer) for your order in order to take advantage of faster delivery processing

 

What is the estimated delivery time?

Standard delivery time is 7 days however, this may vary by location and even product.

Delivery time for products are usually indicated on the product detail page.

 

Does SB BEAUTY deliver internationally?

Sbbeauty.com.ng does deliver items internationally.

You are more than welcome to make your purchases on our site from anywhere in the world.

 

What about warranty & hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges.

The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.

 

Can my order be delivered the same day I order?

Yes, it can. However, this depends on the product ordered and the location for delivery.

 

Can I order a product that is "OUT OF STOCK"?

You can’t order a product that has been listed as ‘out of stock’.

 

Do I need an account to shop?

NO, you can checkout using the ‘check out’ option on the checkout page.

 

I can't find my location on the list of shipping areas?

No problem, just send us a mail or give us a call indicating where you want your items shipped to and we will get back to you to let you know if delivery is possible with the charges.

 

Can my order or package be delivered to my work or office address?

Yes, your parcel can be delivered to an office address. At checkout , fill the required field with the address of your choice. Your parcel(order(s)) will be delivered to the address sent to us.

 

My order(s) have not arrived yet, what can I do?

If your parcel exceeds the estimated delivery time, do not hesitate to call +2348126904982 or send us an email at sbbeautyplug@gmail.com with your order number we will help you track your order and give you details on why it is being delayed.

 

Can I cancel my order?

Yes, orders can be cancelled before they are shipped in a maximum of 24 hours after order has been made.

 

Can I return my items/order(s)?

Unfortunately, we cannot accept returns of makeup and cosmetic items due to hygiene reasons. Please check our RETURNS POLICY for more information

 

What if my parcel/order(s) is damaged?

Please read our RETURNS POLICY, click HERE

 

What if I can not find a particular product on your website?

If we do not currently have the particular item you are looking for, then please inform us and we are always looking to broaden our product selection and keep our customers satisfied.

 

Do you have a physical store?

Yes we do, find us at --------------------