We aim to provide the highest level of service as much as possible. If there was an error with your order or you received a faulty/damaged item, please contact us immediately. You can send an email to sbbeautyplug@gmail.com OR call us on +2348126904982. Please provide as much information as you can about the problem including your name, the name of the affected item(s) and a member of our team will look into it.

  • Please don’t use any faulty items after finding the fault. We may not be able to provide a refund if you do.
  • Please do not discard any item unless we direct you to do so.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please inform us within 7days after finding the error or fault. We will endeavour to process your refund immediately.
  • Item to be returned must be accompanied by all original sub components.
  • There is no extra charges for returning of items

When we contact you, kindly drop off the item at the agreed terminal and then sign the form that will be presented to you. When we inspect the package and find it intact, we will refund you via bank transfer.

Contact Us

If you have any questions about our Returns Policy please contact through:

Phone Number: +2348126904982

Email: sbbeautyplug@gmail.com